Last Updated: August 29, 2025
We want you to love your order from WomanCharmer. Please review our return and refund terms below.
1. Fulfillment & Shipping Times
- Orders are fulfilled by our partner Printful.
- Fulfillment usually takes 2–5 business days.
- Shipping takes approximately 3–14 business days, depending on the destination.
- Delays may occur due to customs, carrier issues, or high seasonal demand.
2. Damaged or Defective Items
- Any claims for misprinted, damaged, or defective items must be submitted within 30 days of receiving the product.
- Claims deemed an error on our part will be covered at our expense, and a replacement will be sent.
3. Lost Packages
- For packages lost in transit, claims must be submitted no later than 30 days after the estimated delivery date.
- If tracking confirms non-delivery, we will provide a replacement at no cost.
4. Wrong Address
- If a customer provides an incorrect or insufficient address, the shipment may be returned to Printful’s facility.
- The customer will be responsible for reshipment costs once a valid address is confirmed.
5. Unclaimed Shipments
- Shipments that go unclaimed are returned to Printful and may be donated to charity after 30 days.
- The customer will be responsible for reshipment costs.
6. Non-Returnable Items
- For health and hygiene reasons, we do not accept returns for face masks or other sealed goods that are unsealed after delivery.
7. Buyer’s Remorse & Exchanges
- We do not accept returns for buyer’s remorse (e.g., if you change your mind).
- Size exchanges or returns are only offered at our discretion. If accepted, the customer will need to place a new order at their own expense.
8. EU Consumers
- Under Article 16(c) and (e) of the EU Consumer Rights Directive, the right of withdrawal may not apply to:
- Goods made to the consumer’s specifications or clearly personalized.
- Sealed goods unsealed after delivery that are not suitable for return due to health protection or hygiene reasons.
9. Refund Method
- Approved refunds will be issued to the original payment method (PayPal) within 7–10 business days.
10. How to Submit a Claim
- To request a return, replacement, or refund, customers must email [email protected] with:
- The order number.
- A description of the issue.
- Photographic evidence (if applicable).
11. Disputes
- This policy is governed by the laws of Morocco.
- Customers also retain the right to seek resolution through PayPal’s Buyer Protection Program if applicable.