Return & Refund Policy – Woman Charmer

Last Updated: March 19, 2026

We want you to love every order from WomanCharmer. Because all our products are custom-made on demand through Printful, our return and refund process is slightly different from traditional retail. Please read the terms below carefully.

1. Our Commitment to You

We stand fully behind the quality of our products. If something arrives damaged, defective, or incorrect — we will make it right at no cost to you.

2. Damaged, Defective, or Misprinted Items

If your item arrives with any of the following issues, you are entitled to a free replacement or a full refund:

Misprinted or incorrect design
Manufacturing defect
Damaged during shipping
Wrong item received

To submit a claim:

Claims must be submitted within 30 days of receiving your order. Email us at [email protected] with:

Your order number
A clear description of the issue
Photo evidence of the defect or damage

Once reviewed and approved, we will send a free replacement or issue a full refund — your choice.

3. Lost Packages

If your tracking shows no movement for an extended period or confirms non-delivery, your package may be considered lost.
Claims for lost packages must be submitted no later than 30 days after the estimated delivery date.
If confirmed lost, we will ship a free replacement at no cost to you.

4. Wrong Address Provided by Customer

If a package is returned to Printful due to an incorrect or incomplete address provided at checkout, the customer will be responsible for reshipment costs.
Please carefully verify your shipping address before placing your order.

5. Unclaimed Shipments

If a package is unclaimed or refused at delivery and returned to Printful’s facility, it may be donated to charity after 30 days.
The customer will be responsible for reshipment costs if they wish to receive the order.

6. Buyer’s Remorse

We do not accept returns or issue refunds for buyer’s remorse (e.g., you changed your mind, no longer want the item, or ordered the wrong size).
Since every product is made to order specifically for you, we are unable to resell returned items.

7. Size Exchanges

We do not offer automatic size exchanges.
In exceptional cases, exchanges may be considered at our sole discretion. If approved, the customer will need to place a new order at their own expense.
We strongly recommend consulting the size guide on each product page before ordering.

8. Non-Returnable Items

For health and hygiene reasons, the following items cannot be returned once unsealed or used:

Face masks
Sealed personal goods

9. EU Consumers — Right of Withdrawal

In accordance with Article 16(c) and (e) of the EU Consumer Rights Directive, the statutory right of withdrawal does not apply to:

Goods made to the consumer’s specifications or clearly personalized (which applies to all our print-on-demand products)
Sealed goods that are not suitable for return due to health protection or hygiene reasons, once unsealed after delivery

10. Refund Method & Timeline

All approved refunds are issued to the original payment method (PayPal).
Refunds are typically processed within 7–10 business days after approval.
You will receive an email confirmation once your refund has been issued.

11. Disputes

This policy is governed by the laws of Morocco.
Customers also retain the right to seek resolution through PayPal’s Buyer Protection Program where applicable.
For any unresolved issues, please contact us directly — we are always willing to find a fair solution.